The Consumer Protection Act, 1986 came as a benevolent social legislation that laid down the rights of the consumers and provided procedure and rules for promotion and protection of the rights of the consumers. The rights of the consumer made clear the duties of a seller whereas it has clearly shown a way out to the principle of Caveat Emptor i.e Buyer Beware by limiting the scope of applicability of this principal as a defence for any seller. The first and the only Act of its kind in India, it has enabled ordinary consumers to secure less expensive and often speedy redressal of their grievances. By providing them the rights and remedies of a consumers in a market dominated by organized manufacturers and traders of goods and service providers.
Rights ensured by the Act mainly includes Right to safety, Right to be informed, Right to choose, Right to be heard, Right to seek Redressal, Right to Consumer Education, healthy Environment; Trade Codes etc.
The Act mandates establishment of Consumer Protection Councils at the Centre as well as in each State and District, with a view to promote consumer awareness. The Central Council is headed by Minister In-charge of the Department of Consumer Affairs in the Central Government and the State Councils by the Minister In-charge of the Consumer Affairs.
Consumer Disputes involve wide range of claims and technicalities and are at times cases of not only individuals but may affect public at large. Our team efficiently strikes this balance between ethics of a business and consumers’ expectations. We work at making the market a better place to be for both, the consumer and business entities and therefore can assist you while dealing with such disputes.