If a consumer has any grievances about the quality of a product or, service, the aggrieved consumer can file a consumer complaint and seek redressal of his grievances. Consumer complaints can be filed before the District/State/National commission depending upon the pecuniary jurisdiction. A consumer complaint can be filed by an aggrieved Consumer himself or through an Advocate. Along with the complaint, a minimal fee is to be paid. It is always advisable to file the complaint with the help of an Advocate There is a three-tier system comprising of District, state and National Commission.
The Complaint could be filed for defect in goods or deficiency in services or Unfair trade practice followed for promoting sale /use/supply of goods etc. which may be on account of:
Who can file a Complaint?
Any consumer; Any voluntary consumer association; Central Government or any State Government; One or more consumers, where there are numerous consumers having the same interest. In case of death of a consumer, his legal heir or representation
Where to File a Complaint?
As per the Consumer Protection Act, 1986 a complaint can be filed in District Commission: If the value of the claim(value of goods or services paid as consideration) is up to Rs 1crore, State Consumer Disputes Redressal Commission (SCDRC): If the value of the claim exceeds ` Rs 1 crore but is within ` 10 crore. National Consumer Disputes Redressal Commission (NCDRC) If the value of the claim exceeds ` Rs 10 crore.
What is the Jurisdiction of Consumer Fora?
A complaint shall be instituted in a Consumer commission within the local limits of who’s the opposite party resides or carries on business or has a branch office or personally works for gain, or where the cause of action, wholly or in part, arises.